Privacy policy

Updated: 11/02/2024
This Privacy Policy describes how Dirtbag Gold (“the Site”, “we”, “us”, or “our”) collects, uses, stores and discloses your personal information when you visit, use our services, or make a purchase from www.dirtbaggold.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Dirtbag Gold complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant international data-protection laws including the EU GDPR and the US CCPA/CPRA where applicable.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.
Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights and those of our users or others.
What Personal Information We Collect The types of personal information we obtain about you depend on how you interact with our Site and Services. “Personal information” refers to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You Information that you directly submit to us through our Services may include: basic contact details (name, address, phone number, email); order information (billing address, shipping address, payment confirmation, email address, phone number); account information (username, password, security questions); shopping information (items you view, add to cart or wishlist); customer support information (messages you send us). Some features may require you to provide this information—without it, those features may not function.
Information We Collect through Cookies We automatically collect certain information about your interaction with the Services (“Usage Data”) via cookies, pixels and similar technologies. Usage Data may include device and browser details, IP address, and how you use our Site.
Information We Obtain from Third Parties We may obtain information about you from vendors and service providers, including Shopify (store platform), payment processors (for secure transaction handling), marketing or analytics partners, and shipping carriers. Information received from these third parties is treated under this Privacy Policy.
How We Use Your Personal Information We use your information to: fulfil and ship orders; process payments; send order, return and account notifications; communicate with you; send optional marketing messages; improve and personalise our Services; detect and prevent fraud; meet legal obligations.
Cookies We use cookies to enable site functionality, analyse performance and deliver targeted advertising. Most browsers accept cookies by default but you can manage or disable them in browser settings. Removing cookies may affect site functionality.
How We Disclose Personal Information We may disclose your personal information to: vendors or service providers (IT, payments, fulfilment, shipping, analytics); business and marketing partners (including Shopify Audiences, Meta Ads, Google Analytics); affiliates within our corporate group; and legal authorities where required by law. We do not sell your personal information.
Data Security and Retention We maintain administrative, technical and physical safeguards to protect personal information from unauthorised access, use or disclosure. All payment information is encrypted via Shopify Payments and transmitted over secure HTTPS. No system is completely secure; please take care when transmitting information online. We retain information only as long as needed to provide the Services, comply with law, resolve disputes or enforce agreements, after which it is securely deleted or anonymised.
Your Rights and Choices Depending on your jurisdiction, you may have rights to access, correct, delete, or request portability of your data; withdraw consent; restrict or object to processing; and opt out of targeted advertising or marketing communications. You may exercise these rights via the links provided on our Site or by emailing dirtbaggold@outlook.com. We will verify your identity before processing such requests. Australian customers may also request access or correction of their information in accordance with the Privacy Act 1988 (Cth).
International Transfers We store and process data in Australia and may transfer it to trusted service providers in other countries including the United States, Canada, and the EU/UK. When data is transferred internationally, we ensure appropriate safeguards such as Standard Contractual Clauses or equivalent agreements are in place to protect your information.
Children’s Privacy Our Services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact dirtbaggold@outlook.com for deletion.
Complaints and Contact Details If you have any concerns about our handling of your personal information, please contact us at dirtbaggold@outlook.com or by mail at Dirtbag Gold, Yarrabilba QLD 4207, Australia. We will respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or with your local data-protection authority.
International Users If you reside outside Australia, please note that your information will be processed in accordance with this Privacy Policy and applicable international laws. By using our Services, you consent to these transfers.
Changes to This Policy We may update this policy periodically to reflect operational, legal or regulatory changes. Updates will be posted on this page with a revised effective date.